Billing Practices

Our billing staff plays a vital role in fulfilling our mission of providing excellent customer service to all our patients. We’ve always been dedicated to humane billing and collection practices. iCare Ambulance will not engage in payment collection for services at the scene, en-route, or upon delivery of the patient.

 

iCare Ambulance accepts assignment from Medicare, Medicaid (select states), and all third-party payers for patients meeting applicable medical necessity requirements.

 

The following are the basic billing and collection practices of iCare Ambulance:

 

• We accept assignment from all third-party payers.

 

• We will make every effort to bill, and collect payment from, the patient’s insurance companies directly.

 

• We will not utilize threatening letters, billing tactics, or telephone collection methods to collect payment for services rendered.

 

• The primary focus of all billing messages and telephone contacts will be to secure patient insurance information.

 

• We will address all cases of financial hardship on an individual basis. Our only basic requirement of a patient with a financial hardship is that they contact our office and work with us cooperatively.

 

• Any patient who contacts our billing office with a declaration of financial hardship will be offered options which may include a reduction of the bill amount, a payment plan, or to have the entire bill written off. Options offered will depend on individual circumstances and decisions will be based on current billing policies.

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We are a participating provider in the following state Medicaid programs:

• Montana

• Wyoming

• South Dakota

• Nebraska

• Kansas

• New Mexico

Patient Accounts / Billing:

(720) 459-8460

PO Box 2084

Englewood, CO 80150

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Notices of Nondiscrimination
 

iCare Ambulance, LLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. iCare Ambulance, LLC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

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iCare Ambulance, LLC:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters

• Written information in other formats (large print, audio, accessible electronic formats, other formats)

• Provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters

  • Information written in other languages

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If you need these services, contact Ryan Holland, CEO

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If you believe that iCare Ambulance, LLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

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Ryan Holland, CEO

PO Box 5361

Denver, CO 80217

(720) 459-8460

Fax: (888) 422-9675

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You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Ryan Holland, CEO is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at or by mail or phone at:

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U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at

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