Our billing staff plays a vital role in fulfilling our mission of providing excellent customer service to all our patients. We’ve always been dedicated to humane billing and collection policies. iCare Ambulance will not engage in payment collection for services at the scene, en route, or upon delivery of the patient.
iCare Ambulance accepts assignment from Medicare, Medicaid, and all third-party payers for patients meeting applicable medical necessity requirements.
The following are the basic billing and collection policies of iCare Ambulance:
We accept assignment from all third-party payers.
We will make every effort to bill, and collect payment from, the patient’s insurance companies directly.
We will not utilize threatening letters, billing tactics, or telephone collection methods to collect payment for services rendered.
The primary focus of all billing messages and telephone contacts will be to secure patient insurance information.
We will address all cases of financial hardship on an individual basis. Our only basic requirement of a patient with a financial hardship is that they contact our office and work with us cooperatively.
Any patient who contacts our billing office with a declaration of financial hardship will be offered a payment plan to meet their individual needs.
Any patient who states they are unable to meet the terms of a payment plan for the full amount of the bill will be offered a reduction in the bill to the current Colorado Medicaid rate of reimbursement (for the level of service provided) with the balance written off as a “financial hardship.” A payment plan for the balance due will be arranged if necessary.
Any patient who contacts us and states they are unable to pay any amount of the bill may qualify to have their bill written off as a “financial hardship.”
All such requests and determination of financial hardship are considered on an individual case-by-case basis. iCare Ambulance may request documentation of the financial hardship in the form of a letter from a third party such as a social worker, or a letter from the patient himself or herself stating that they have a financial hardship.
Patient Accounts / Billing:
For transports PRIOR to April 1, 2019
For transports AFTER to April 1, 2019
Notices of Nondiscrimination
iCare Ambulance, LLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. iCare Ambulance, LLC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
iCare Ambulance, LLC:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
Information written in other languages
If you need these services, contact Ryan Holland, CEO
If you believe that iCare Ambulance, LLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Ryan Holland, CEO
PO Box 5361
Denver, CO 80217
Fax: (888) 422-9675
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Ryan Holland, CEO is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at
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