Billing Policies

Our billing staff plays a vital role in fulfilling our mission of providing excellent customer service to all our patients. We’ve always been dedicated to humane billing and collection policies. iCare Ambulance will not engage in payment collection for services at the scene, en route, or upon delivery of the patient.

 

iCare Ambulance accepts assignment from Medicare, Medicaid, and all third-party payers for patients meeting applicable medical necessity requirements.

 

The following are the basic billing and collection policies of iCare Ambulance:

 

  • We accept assignment from all third-party payers.

 

  • We will make every effort to bill, and collect payment from, the patient’s insurance companies directly.

 

  • We will not utilize threatening letters, billing tactics, or telephone collection methods to collect payment for services rendered.

 

  • The primary focus of all billing messages and telephone contacts will be to secure patient insurance information.

 

  • We will address all cases of financial hardship on an individual basis. Our only basic requirement of a patient with a financial hardship is that they contact our office and work with us cooperatively.

 

  • Any patient who contacts our billing office with a declaration of financial hardship will be offered a payment plan to meet their individual needs.

 

  • Any patient who states they are unable to meet the terms of a payment plan for the full amount of the bill will be offered a reduction in the bill to the current Colorado Medicaid rate of reimbursement (for the level of service provided) with the balance written off as a “financial hardship.” A payment plan for the balance due will be arranged if necessary.

 

  • Any patient who contacts us and states they are unable to pay any amount of the bill may qualify to have their bill written off as a “financial hardship.”

    • All such requests and determination of financial hardship are considered on an individual case-by-case basis. iCare Ambulance may request documentation of the financial hardship in the form of a letter from a third party such as a social worker, or a letter from the patient himself or herself stating that they have a financial hardship.

Patient Accounts / Billing:

For transports PRIOR to April 1, 2019

844-259-4003

For transports AFTER to April 1, 2019

888-505-5166

Notices of Nondiscrimination
 

iCare Ambulance, LLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. iCare Ambulance, LLC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

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iCare Ambulance, LLC:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters

  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

  • Provides free language services to people whose primary language is not English, such as:

    • Qualified interpreters

    • Information written in other languages

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If you need these services, contact Ryan Holland, CEO

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If you believe that iCare Ambulance, LLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

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Ryan Holland, CEO

PO Box 5361

Denver, CO 80217

(720) 459-8460

Fax: (888) 422-9675

Ryan@icareambulance.com

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You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Ryan Holland, CEO is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

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U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

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